Find answers to common questions about Fordie Exchange, cryptocurrency trading, and our services.
Fordie Exchange is a secure cryptocurrency-to-fiat exchange platform that allows you to convert your digital assets (USDT, BTC, ETH, SOL, BNB) into local currency (NGN, USD) quickly and safely. We provide competitive rates, instant transfers, and 24/7 customer support to make your crypto transactions seamless.
Creating an account is simple:
Yes, KYC (Know Your Customer) verification is mandatory for all users. This is required by financial regulations and helps us maintain a secure platform. Verification typically takes 5-15 minutes and involves uploading a valid ID document and a selfie for facial recognition. Once verified, you can enjoy unlimited trading with higher transaction limits.
We currently support the following cryptocurrencies:
We're constantly adding support for more cryptocurrencies based on user demand.
Transaction times vary based on several factors:
USDT transfers on TRC20 network are typically the fastest, while Bitcoin transactions may take longer during high network activity.
Our transaction limits depend on your verification level:
Tier 1 (Basic Verification):
Tier 2 (Enhanced Verification):
Our rates are competitive and transparent:
The exact rate is shown before you confirm your transaction. What you see is what you get - no hidden fees!
Absolutely! Security is our top priority. We implement multiple layers of protection:
We comply with international data protection regulations including GDPR and local privacy laws. Your personal information is encrypted, stored securely, and never shared with third parties without your explicit consent. We use advanced encryption methods, secure servers, and strict access controls. Our team undergoes regular security training, and we conduct periodic security audits to ensure your data remains protected.
If you notice any suspicious activity:
Our fraud detection team monitors all transactions 24/7 and will proactively contact you if we detect unusual activity.
We offer multiple support channels:
No, each individual is allowed only one account per phone number and email address. Creating multiple accounts violates our Terms of Service and may result in account suspension. If you need a business account in addition to a personal account, please contact our business support team at business@fordieexchange.com.
For password reset:
For PIN reset:
Due to the irreversible nature of cryptocurrency transactions, once a transaction is confirmed on the blockchain, it cannot be reversed. However, if you made an error (wrong amount, wrong currency, etc.) and haven't sent the cryptocurrency yet, you can cancel the transaction from your dashboard. If you've already sent the crypto, please contact support immediately with your transaction details. While we cannot guarantee a reversal, we'll do our best to assist based on the specific circumstances.
If your transaction is taking longer than expected:
Our system automatically processes transactions once confirmed on the blockchain. Delays are usually due to network congestion, not our platform.
Common login issues and solutions:
Unfortunately, cryptocurrency transactions are irreversible once confirmed on the blockchain. If you sent crypto to the wrong address, we cannot reverse or recover the funds. This is a fundamental characteristic of blockchain technology, not a limitation of our platform. Always double-check the recipient address before confirming any transaction. We recommend sending a small test amount first for large transactions. If the wrong address belongs to another Fordie Exchange user, contact support and we may be able to facilitate a return, but this depends on the other user's cooperation.
Yes, Fordie Exchange Technologies Limited is registered with FINTRAC (Financial Transactions and Reports Analysis Centre of Canada) as a Money Service Business (MSB) with registration number M19773759. We comply with all applicable financial regulations, including Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) laws. We are committed to operating transparently and maintaining the highest regulatory standards.
Currently, we primarily serve users in:
We're expanding to more countries. Check our website for the latest list of supported regions. Some features may be limited based on local regulations.
Tax obligations vary by country and jurisdiction. In most countries, cryptocurrency transactions are taxable events. You are responsible for reporting your crypto transactions to your local tax authorities and paying any applicable taxes. Fordie Exchange provides transaction history reports that you can use for tax filing purposes. We recommend consulting with a tax professional familiar with cryptocurrency taxation in your country. We do not provide tax advice.
Our support team is available 24/7 to help you with any questions or concerns.